Shipping and Delivery
How long will it take products to be delivered?
US domestic delivery takes 2 to 3 business days while delivery to Canada takes 5 to 7 business days. However international deliveries take 9 to 11 business days. Depending on the various countries, sometimes delivery may take up to 3 weeks, however, it happens quite rarely.
Does Nutrition Forest ship its product to all states of U.S?
Nutrition Forest ships all its products to all 48 states of the United States of America because our warehouse is located at Georgia in U.S
What are the shipping charges for domestic orders?
The standard shipping charges for domestic orders are $4.95 however, you will be qualified for FREE SHIPPING for order over $150.
What are the shipping charges for international orders?
International shipping charges are $8.95 however, you will be qualified for FREE SHIPPING for order over $100.
Can I order any product during weekends or holidays?
Yes, you can order any product during holidays either Sundays or public holidays but in this case products are shipped next business day. However order products are shipped on the same day if you order on business day by 1 p.m. PST.
What services do you use to deliver all your products to customers?
Nutrition Forest ships all products via USPS First Class International, USPS Priority Mail (if order exceeds 150USD for domestic orders), UPS Expedited, UPS Worldwide Expedited, FedEx and DHL Express and the best carrier based on the shipping address given by you at checkout. However we use USPS first class international mail for all international order which helps to easily clear the product from custom department.
When can I get shipping tracking code?
You can receive an acknowledgement of shipping tracking code within 24 hours of order placed and you can always track status and location of your purchased products via our website or shipping tracking carrier.
Do you charge handling charges separately?
No, Nutrition Forest doesn’t charge handling charges separately because they already include in shipping charges.
Do you ship to APO/ FPO (AA, AE, AP) or military address?
Yes we ship all our products to APO/ FPO (AA, AE, AP) or military address at our standard shipping charges. Our standard shipping charges are less as compared to other companies.
Do you offer C.O.D shipping?
What are the Payment Options?
Currently we accept payment via Visa, MasterCard, Discover, PayPal and US residents can also pay via bank transfer as per the request.
Is it safe to use PayPal?
PayPal is absolutely safe because it keeps all information related to your credit card number and finance secret. It is not shared with anyone.
Is custom duty applicable on these products?
All products are free from custom duties but there are certain states or countries where custom is applicable as per their respective laws.
Are these products’ prices inclusive of taxes?
Prices of all products available on our websites are listed inclusive of taxes thus you don’t have to pay additional cost or price.
Return and Refund Policy
What if I am not satisfied with the products and services?
We have a very transparent refund policy with 100% money back guarantee. So if our products and services are not as promised, you have all rights to get your money refunded.
How can I take my money back, if I am not satisfied with it?
If you are not contended by any product due to any reason, you can return it and take your money back provided product should be in saleable condition. You must have order ID or shipping invoice and ship your package via traceable shipping carrier which includes insurance.
How much time can I take to return or exchange any product purchased from you?
If you are dissatisfied by any product you can refund or exchange it within 30 days from the date of delivery and remember refund policy is applicable only on purchase of two or more bottles of the same product.
How can I contact you if I have to return or exchange a product?
You can drop an email at support@nutritionforestDOTcom and ask for the return address.
Is there any situation when 30 days return policy is not applicable?
If you have purchased any product during promotional offers or special offers and not satisfied by that product then you are not eligible for 30 Days Return Policy.
How can I cancel the order?
You can cancel your order online before the product has been shipped and then entire amount will be refunded.
Damaged/ missing/ incorrect items
What to do if I receive damaged or incorrect item?
Please contact us at customer care number 718-618-9649, Monday to Friday, 10.00 A.M. to 6.00 P.M. PST. We will reship the appropriate item, You can also contact us via email; please don’t forget to mention your name, order id, zip code and brief description of the product.
What if one of the items is missing in my received order?
Before reaching to any conclusion please ensure that no item is hidden in your parcel because all items are double checked while loading into the carrier and matched with invoice number.
Who are the target customers of Nutrition Forest?
The target customers of Nutrition Forest are adult or above 18 who want to maintain physical fitness.
Which products does Nutrition Forest deal in?
Nutrition Forest sells all supplements and skin care products.
Are these products made with natural ingredients?
Yes, many of the products are made with natural ingredients so as to give the effective results.
Are these products manufactured in laboratories approved by FDA?
All our supplements and skin care products are manufactured under the strict guidelines of FDA.
Is your website secured?
Our website is absolutely secured. Nutrition Forest Website has been issued a Quick SSL by GeoTrust.
Do I need to register to buy products?
No, you no need to register in order to make purchases on our website. However, you may register if you wish, to make it easier for returning customers; customers may register an account on our website. This enables the delivery & invoice address to be saved for future reference, as repeating long addresses can be tedious.
Is this website free from virus attacks and malware?
Yes, our website is free from all types of virus. Our website is monitored by Sucuri daily and keeps the site free from malware and virus attacks.
In which countries are products delivered?
We have distribution center all across the world through which we accept orders from all countries except Ghana and Nigeria.
Is payment gateway of the site secure?
Yes, we have teamed up with the most reliable partners for transactions and fund transfers. Neither we nor our channel partners record any details of your credit or debit card. Besides we have employed some of the best security features.
My parcel hasn't arrived yet?
Please contact us in the unlikely event of a parcel not being delivered. If you requested online order tracking from us, please contact us for the parcel tracking link if you did not receive it in your email. Please note that we will need to wait 21 days from dispatch before we can investigate the non-arrival of an item.
What about return policy?
Our return policy is absolutely hassle-free. Return products purchased from us along with a valid reason and your amount will be refunded within a few days of receipt of the returned products.
I am vegetarian. Can I take these supplements?
We don’t use any artificial or synthetic ingredient in our supplements. Our most of the supplements are suitable for vegetarians, so we suggest you check the ingredients of the supplements before use. If you think the supplement is suitable for you then only you buy.
Can I take supplements under any medical condition?
If you are suffering from any medical condition then we advise you to consult your physician before taking any supplement on your desire. If your physician advises you for any supplement then you can contact us to know about recommended supplement.